• Frequently Asked
    Questions

A trip to Off Road NZ is a fun way to spend your day. Our frequently asked questions will help you to plan your Rotorua adventure and have an incredible experience!

 

What is your cancellation policy?

We understand that sometimes factors like Covid or flight cancellations force you to change your travel plans last minute, we don’t want to add to your stress and are here to help as best we can.

In these circumstances we can;

  • Postpone your experience and rebook to another time, based on availability (rescheduling to another rates season could result in additional charges).
  • Transfer the credit of your booking into a voucher for you to use another time, or give as a gift.
  • Provide a refund for the full booking amount, less an admin fee of $25:00. Refunds are only available to direct bookings.

Please see our Cancellation Policy for more information.

Can we purchase photos/video of our experiences?

We encourage you to bring your own filming equipment to catch the action. There are Go-pro mounts on some of our race helmets for the Raceline Karting. The Monster 4X4 Thrill Ride has a mount on the truck.

Is there food available at Off Road NZ?

We have a selection of ice creams, snacks and drinks available. For large pre-booked groups, we have the option of organising catering for either lunch or dinner at our Native Bush Camp catering venue.

Can I purchase a gift voucher?

Yes, we have vouchers available for all of our individual products and packages – click here or phone us on 07 332 5748 to order.

Will I get dirty at Off Road NZ?

Off Road NZ will provide all wet weather protection to help keep you clean.

How do I get to Off Road NZ?

Off Road NZ is located 20 minutes north of Rotorua, heading towards Hamilton/Auckland, just off SH5. Follow the signs. View on Google maps.

What are Off Road NZ’s opening hours?

Off Road NZ is open every day (except Christmas Day) from 9.00am to 5.00pm. We will operate after 5.00pm by prior arrangement.

What do I bring / wear to Off Road NZ?

All wet weather & protective gear is provided for you by Off Road NZ. All you need to bring is your camera or Go-pro to catch all the action. Dress for the great outdoors with covered in shoes, a jacket and a hat. Your child’s car/booster seat on our 4WD Bush Safari and a big sense of adventure paired with a can-do attitude.

Are there any restrictions on activities?

Raceline Karting requires participants be 14 years or older and a minimum height of 1.4 meters tall.

The Monster 4X4 Thrill Ride requires all passengers be a minimum height of 1.2 meters tall.

Do I need to show my driver’s license?

For drivers on our 4WD Bush Safari, a valid driver’s license is to be seen at reception. The rules are the same as on the road i.e a learner must be accompanied by a full license driver. Guests from other countries will also need to provide a license from their country of origin.

No license is required for any of our other activities.

Do I need to book my activity in advance?

Bookings are recommended to avoid disappointment. You can do this online through the Book Now button above, or over the phone at 07 332 5748.

If I am a passenger on the 4WD Bush Safari do I still pay?

Yes, the cost is per person, based on 2 to 4 guests in the vehicle. Being the passenger can be just as thrilling and challenging as being the driver and makes for a fantastic experience when the driving is shared.

Can I drive the Monster 4X4 Thrill Ride?

No, our guides are specifically trained to drive the custom built Monster 4X4 Truck. It’s not as easy as they make it look!

How many laps do I get during the Raceline Karting experience?

This experience is based on time on track, the amount of laps will depend on your driving skill and speed. Come, show us your skill!

Are there family friendly activities at Off Road NZ?

Yes, all our activities make for a great family time out. (see restrictions)

Join the Adventure

  • Cracking drive! Excellent staff! Awesome for a wet weather day! Totally recommend The 4x4 Suzuki’s were warm! Clean and dry! Well worth it! Really enjoyed our time there!

    Deaghan S

  • The go-kart race was the obvious highlight for the majority of our group. The 4WD safari was a great way for our newly formed team to bond with someone new. All the staff were patient, informative, and extremely accommodating. Special thanks to the team for going above and beyond with the awards ceremony, driving to get our food, cleaning up after us etc - they made it so easy, thank you! The campfire/conference space was perfect for what we needed. A colleague commented how nice it was to have a "conference" outside of a conventional board room and in a remote, relaxed environment that fostered team bonding.

    Lousia D

  • My partner and I did the Off Road monster truck ride, OMG! Best thing we did during our stay here. Highly recommend :)

    Amy S

  • My partner and I visited Off Road NZ during our stay in Rotorua, and it’s definitely one of the best activities we did! For anyone who wants something a bit different, this is definitely a must.

    Georgia M
    Wellington, NZ

  • The 4WD bush safari was absolutely worth it. Our guide had the quintessential kiwi 'she'll be right' attitude and kept us engaged and informed the whole way - could not have asked for more.

    Damian B

FOLLOW US

Who else is pumped for more wet weather? 👀🌧️ 

#OutdoorAdventure #adventureseeker #RotoruaNZ #offroadnzrotorua #rotoruanz #4wdbushsafari
Hold on tight for 360° spins, epic obstacles, and race along forest tracks on our Monster 4X4 Thrill Ride 🙌 This is the ultimate off-road adventure you NEED to experience!

Credit: @escape.video
Suiting up for some high speed thrills! 🤭🏁

#OutdoorAdventure #RotoruaNZ #offroadnzrotorua #lifeinthefastlane #RacelingKarting #KartingFun
Reminiscing on summer ☀️👒 

#OutdoorAdventure #adventureseeker #RotoruaNZ #summervibing #monster4X4thrillride #offroadnzrotorua #rotoruanz
Our Amazing Mechanic/Guide Sloan has put in the sweat, the grind, and the heart, and now it's time to shine as he competes in his first Body Building Competition today!! 

Let's flood him with all the luck and support we can muster, you've got this Sloan 💪🏆

 #bodybuilding #HardMahi #1stplace
AGE DOESNT MATTER!

Rob D has broken his own record as the most senior participant to enjoy Raceline Karting here at Off Road NZ, previously conquering this track at the age of 87 and now at the age of 94.9!!!😎 

He shared the track with his son, grandson and flagged over the finish line by his soon to be first great grand child!

Rob, you are a legend🏆 

 #OutdoorAdventure #adventureseeker #RotoruaNZ #offroadnzrotorua #lifeinthefastlane #KartingFun #RacelingKarting
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